Letting in the Light

The many topics in this illuminating book argue that there seem to be no good reasons for designing human services so that they reflexively strip people of normative control and influence in their own lives.

True quality of service provides the advantage of creating a moral, political and economic agenda that favours service recipients within an ethical framework which permits a more egalitarian relationship between service recipients and service systems, as well as with the broader community.

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"This book began with a search for the light of knowledge and reason and has ended with an appreciation for the even brighter light of enduring and unchanging wisdom. It is this light that we must be sure to let in, so that the promise of a life that is more fully lived can come closer to"  Michael Kendrick

The book challenges us to think deeply about human nature and human potential. It works with the deep complexities of service and its many flawed impressions, but mostly it provides a practical agenda and guide to assist thoughtful people to be actually helpful; a guide for truly working and being and living in ways that nurture and enliven human possibility.
— Anne Cross. Former CEO Uniting Care Queensland.